Below FAQ are some common concerns of our clients regarding purchasing of our products.
If you have other questions, please just send it to info@rosemoore.co.in.
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Q: What products does Rosemoore offer?
We offer a wide range of premium home fragrance products, including scented candles, reed diffusers, refill oils, aroma diffusers, room sprays, potpourri and more.
Q: Are your products made with natural ingredients?
Yes, all our products are crafted using high-quality natural ingredients to ensure a delightful fragrance experience.
Q: How long do the scented candles burn?
Our scented candles burn time is typically 50 (Pillar Candles) hours.
Q: Can I place an order for extra reed sticks?
ecomm@rosemoore.co.in
Q: Can I place bulk orders?
Yes, you can call us at +91-9899868608 or reach out via email info@rosemoore.co.in for more information.
Q: Can I track my order?
Yes, you will receive a tracking number via email once your order is shipped, allowing you to monitor its delivery status.
Q: What are the delivery charges?
We offer free shipping on all orders above INR 999. For orders below this value, a nominal shipping fee is applicable.
Q: How long does delivery take?
Delivery time varies depending on your location. Typically, it takes 3-7 business days for orders to arrive.
Q: What if I receive damaged or defective products?
In case the product is defective or damaged, notify us within 24 hours of delivery, and we will replace the product to your satisfaction at no extra cost. If you are unable to raise an alert with us about receipt of a damaged product within 24 hours of delivery, there shall be no liability of www.rosemoore.co.in to replace the order.
Q: Do you offer international shipping?
As of now, we only ship within India. We are working to expand our reach to international customers soon.
Q: Can I change the delivery address after placing the order?
Unfortunately, once an order is placed, the delivery address cannot be modified. Please ensure the accuracy of your details before checkout.
Q: What is your return policy?
We accept returns if alerted within 24 hours of delivery for unused and unopened products that are damaged. The amount will be refunded within 10 business days
Q: How do I cancel an order?
You may cancel your order if it has not been processed or approved by us and we’ll refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us.
