The reeds are premium quality Rattan reeds. Reeds are not bamboo but they look somewhat similar to bamboo skewers. Those can never be used for fragrancing as they block fragrance from travelling up.

No. Once reeds have been used for a certain fragrance, you cannot use them for another fragrance. The fragrance that is already absorbed into your reeds will mix with the new fragrance which will lead to production of undesirable fragrance combinations. You should use new reeds when you start using new fragrance or if the reeds have become completely saturated with the fragrance, or if they become clogged with dust. After prolonged use and complete saturation of the reeds, the channels usually become clogged. Thus, we replace with new reeds again to make the home smell fresh again!

Generally our 200 ML diffusers last for approximate 2.5 months if conditions are favourable i.e. the diffuser is kept in cool and dry area, reeds are flipped every 3 days. However, the product can last for a shorter span if they are exposed to heat, open areas, or if reeds are flipped very frequently or other factors like humidity, air conditioning, heating, closed doors, open doors, dehumidifiers, etc.

No. Our diffuser oils are ready to use. Thus, there is no need to mix them or dilute them with anything. Any dilution will ensure that the product will become unworkable as oil and water do not mix.

Whenever you notice the fragrance fading a bit or want an extra burst of fragrance. Ideally reeds should be flipped every 3 days.

Replace the reeds ideally every 3 months or after they permanently stop diffusing. Over time, reeds can become clogged with dust. Thus, it is good to change reeds to ensure that your product keeps working effectively.

Flip the reeds over in the bottle exposing the "wet" ends to the air. If the reeds have permanently stopped diffusing (due to clogging with dust or any other reason) then replace them with new reeds.

All the ten reeds put together ensure 100% effectiveness of the product in the surrounding area.

Do not ingest oils. Use caution when filling your bottles with oil or flipping your reeds as oils can damage some surfaces. Do not light the reeds. Be careful not to tip over the diffuser. Keep out of reach of children and pets.

No. None of our products are tested on animals.

No adding color shall slow the diffusion process or clog the reeds.

No because cutting will crimp the ends of the reeds which can effect the diffusion process.

Positioning your reed diffuser near a source of airflow, such as a vent or a window, will help the fragrance spread faster throughout the room. The downside is that this will also decrease the life span of your reed diffuser as oil dissipates at a faster rate. Try placing your reed diffuser away from air conditioning or vents first and see if the fragrance is sufficient as per your personal preference.

Try flipping the reeds whenever you'd like a stronger fragrance. This simple repositioning will help to kick-start the diffusion process. Don't flip too often, however - the more often you flip your reeds the faster the oil will dissipate. Also - giving the bottle a gentle "swish" or two can help to blend the ingredients of the oil and strengthen the fragrance. Sometimes if the reed are completely saturated with oil and over time, they can become clogged. If you still have oil in the bottle and flipping the reeds doesn't seem to help, consider replacing your reeds.

Keep your candles stored in a cool, dry place for them to look their best if not being used immediately. Candles will discolor or fade when they are exposed to intense light for extended periods.

This usually occurs when the wick needs to be trimmed. Extinguish the flame, and use wick trimer to trim the wick to 3mm and relight.

No, all candles will mask smoke or cooking odours.

Glass weakens as it's used, so we do not recommend refilling any of our candles for re-use as a candle. They do make great holders, for all kinds of things around the home. We currently do not recycle but you can always ask your local civic authorities for recycling of such products.

Please consult laundry instructions provided by manufacturer of fabric or drycleaners.

This is because the glass can get hotter as the flame nears the bottom and is to prevent any heat damage. We also recomment to using a heat resistant surface such as a candle tray to prevent any damage to your surfaces.

You should never leave oils in a place where the sun will shine directly on them - like on a window shelf in the bathroom, for example. Over a period of months this will dramatically speed up the process of oxidation (deterioration) due to them continually heating up and cooling down. Please choose a cool, dark place to keep them safely away from heat and also inquisitive children - safety point number one.

They can be used to refresh potpourri, for burning in the oil burners or even in aroma diffusers.

No. our oils are not for personal use.

We're sorry you've not been happy with our product or service. If you would like to get in touch, Please visit our Contact Us page to submit your query.

If you are interested in becoming a stockist or retailer, please write query on Contact Us page and one of our team members will connect with you.

If there is a question you have that has not been answered here, then please visit our Contact Us page and drop us a line. We would be happy to answer any questions you may have !